Call recording, speed dialing, get more numbers ๐Ÿ“ž

We've got another big update for you folks. Here is what's new in the web app.

โบ Call recording

124 of you asked for call recording so it has been a popular request.

You can now record both incoming and outgoing calls right from the web app. Just click on the record button while in the call.

Call recording with OpenPhone.gif

Also, you can start and stop recording multiple times during the call. This way, you can record the entire call or just a snippet.

Your call audio will be available in the conversation screen right after you finish recording. Go back and listen whenever.

If you have a shared phone number for your team, call recordings will be available to everyone with access to that number.

๐Ÿ‘ฉ๐Ÿปโ€โš–๏ธLegal bit: You must notify the person you're talking to that you'd like to record the call before you start recording. You'll be on the right side of the law when you give them the opportunity to opt-out of having the conversation recorded.

๐Ÿ’จSpeed dialing

We thought it was odd to dial numbers by punching them one at a time just like we used to โ˜Ž๏ธ

So we made it super fast to dial any number or contact. Just enter the name or the number and press Enter. That's it.

Don't worry, you can still use your keypad while on the call if you need to navigate a phone menu.

Speed dialing.gif

๐Ÿ”ขGet more phone numbers

You can now buy additional OpenPhone numbers yourself, in seconds. No need to reach out to our team (though we're happy to help, as always!)

You can get more numbers right from your Admin Dashboard โคด๏ธ

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The pricing stays the same:

  • Individual numbers are $10/mo each
  • Shared numbers are $15/mo per member

๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ปAssign phone numbers to your team members

Once you get a new number, you can assign it to a team member. This applies to any existing phone number that you'd like to re-assign.

Here's how that works:

Assign a phone number to a team member.gif

Assign a phone number to your colleague right from the Admin Dashboard โคด๏ธ

๐ŸŽ™Audio settings

Ever been on the call and wanted to change the mic or speaker you use? You can now change them both right from the dial screen.

Change audio source.png

โœจUser experience improvements

  • You can drag & drop the call screen anywhere you like on the screen so it doesn't clutter your view
  • Copy your phone numbers from the side menu
  • Way easier to access your profile and settings
  • Invite your team members to OpenPhone in 1 click
  • Unread is now a filter (rather than an inbox) so it's even easier to stay on top of things

Unread filter.png

๐Ÿ›Bug fixes

  • You can now update your payment information inside the web app without issues
  • We fixed the bug where you couldn't update your email address on the account

We hope you enjoy these! Let us know what you think.

Stay healthy folks!๐Ÿก

Shared numbers - someone's typing ๐Ÿ’ฌ

If you're using a shared phone number with your team, you'll love this.

1. See who said what ๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป

No more guessing who said what - every message clearly shows the team member who sent it.

Who said what.png

2. See who's typing ๐Ÿ’ฌ

There's nothing worse than having two people send customer different messages (oops!)

You can now see when one of your colleagues is typing so you know they've got it covered.

Someone is typing.png

3. See who has the conversation open ๐Ÿ‘€

Is your team member looking at a conversation thread and deciding what to answer? You'll be able to tell!

Conversation active.png

You'll even know if they're actively in the thread or looking things up in another window.

Conversation not active.png

Here's a GIF preview of this experience:

Who said what.gif

Want to try sharing a phone number with your team? Invite your colleagues here

Android app 2.0 ๐ŸŽ‰

We've launched the new Android app. It's a complete rewrite from the previous version.

It's Here.png

Why did we rewrite the Android app?

  • We wanted an Android app you could rely on for your business
  • An Android app we could be proud of
  • And, as our user August mentioned to us - "not a buggy mess" ๐Ÿ˜…

What's new:

1 - Reliable push notifications for calls, messages, and voicemail. No more missing calls or texts.

2 - No more "loading". Conversation screens load instantly, no matter how busy your account is.

3 - Mark conversations as Unread and Done to keep your inbox clean. This has been available in the iOS and web apps for a while and it's now on Android as well.

4 - Reliable Bluetooth connection when using your car speaker or headphones. We know a lot of you had issues with connecting your Bluetooth devices. No more.

5 - Support for multiple phone numbers. Filter your inbox by each number to stay on top of conversations.

To get the new app, update it right from the Play Store โ€”>

As always, we'd love your thoughts and feedback. Let us know what you think.

Web app 2.0 ๐Ÿ–ฅ

We've been working on some major improvements to the web app behind the scenes and are excited to finally share them with you.

โœจ Custom properties on contacts

You can now add useful fields to contacts like their address and website. Even better - add custom properties.

Custom properties on contacts.gif

For example, tag contacts to have full context when communicating with them. You can create and use tags like Customer Prospect Investor VIP

Or add the date of your next appointment. The possibilities are endless.

๐Ÿ‘ฅ Shared contacts

You can now share an OpenPhone contact with your whole company, team or specific individuals. When someone makes a change, everyone gets updated info right away.

Share contacts with team.gif

๐Ÿ“ฎ Filter your inbox by phone number

Have multiple numbers on OpenPhone? You can filter your inbox by each of them. It's also equipped for shared phone numbers. This way, your private and shared numbers are separate.

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๐Ÿ–ผ Picture messaging

Want to send a product image or a screenshot? You can do it right from the web app. Drag & drop, copy & paste or upload a file. Whatever you prefer.

Send an image.png

Bug fixes ๐Ÿ›

We've also fixed some bugs.

  • Audio player for voicemail is now much nicer
  • Fixed the bug where you couldn't block a contact

Want to check these out in action? Launch the web app โคด๏ธ

iOS app updates โœจ

The latest iOS app has some sweet updates and improvements you've asked for.

1. Separate inboxes for phone numbers

If you have multiple phone numbers on OpenPhone, you'll now be able to filter and separate your inbox by phone number. This way, you can see all conversations for a specific phone number in one place.

Want to see them in one view? No problem! Check out the All Private Numbers inbox.

2. Support for shared phone numbers

As you might have heard, we're getting ready to launch shared phone numbers on OpenPhone. The new iOS app supports shared numbers already.

A shared phone number is like a shared inbox for all calls, messages, voicemail.

Your shared numbers are organized as separate inboxes so that you and your team can stay on top of conversations easily.

Want to try shared phone numbers? Check out your Admin Dashboard

3. Much easier to share feedback

You can now send us your feedback much easier directly from the app ๐Ÿ’Œ

Image from iOS (19).jpg

Brand new Android app ๐ŸŽ‰

Our brand new Android app is now in beta ๐ŸŽ‰

We've rewritten it from scratch to be reliable and fast. It's built entirely with native code, which means everything runs incredibly smoothly.

Want to try it? Fill out this form we'll give invite you to our beta.

Get beta access ๐Ÿ’Œ

New: Contact sync between iOS & web ๐Ÿ“‡

Since launching the web app, you told us that you'd like to be able to sync your phone contacts with the web app.

We heard that loud and clear and are excited to bring it to life.

Today, this is available in the iOS app.

Here's how it works:

1 - Launch OpenPhone for iOS

2 - Tap on the Contacts button on the main menu

3 - Tap to Sync device contacts

Now, you'll be able to see information for your contacts when talking to them via the web app.

Want to try it? OpenPhone for iOS


Lastly, we've updated our branding and the sign-in screen on the iOS app. What do y'all think?

New Logo.png

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Web app improvements ๐Ÿ–ฅ

The web app has a lot of improvements you've asked for.

1 - Separate business address book and ability to add new contacts directly to OpenPhone ๐Ÿ“‡

Contacts in OpenPhone.gif

2 - Command interface to jump to any conversation Command + / Jump to Conversation.gif

3 - Speed - no more lag when you go between inboxes and conversations

How can we make the web app even better? [email protected] ๐Ÿ’Œ

Slack + Email Integrations ๐Ÿ“ฃ

With our new Slack and email integrations, OpenPhone can notify the right people or channels whenever any of your OpenPhone numbers receive a call, message or voicemail.

Here's what it looks like:

OpenPhone Slack Integration.png

Here's how to connect your OpenPhone number to Slack:

  1. Go to Phone Numbers in the Admin Dashboard โคด๏ธ
  2. Select the number you'd like to connect
  3. Click Add next to Slack
  4. Select the Slack channel you'd like OpenPhone to post to
  5. Click Allow to grant OpenPhone permission to post in your Slack workspace
  6. That's it!

Similarly, you can connect your email to get notified about any relevant OpenPhone activity there.

You can send notifications to multiple email recipients too ๐Ÿ’Œ

Add recipient.png

Enjoy!โœŒ๏ธ

Coming Soon - Shared Phone Numbers ๐Ÿ’ฅ

We're gearing up to launch shared phone numbers on OpenPhone.

It's like a shared inbox, but for a phone number.

You'll be able to team up on responding to calls and messages with your colleagues.

There are so many use cases we'll be able to power:

  • Support phone number
  • Inbound sales number
  • Dedicated phone number for VIP customers that's shared by the founders
  • Being able to share access to your phone number with your assistant
  • Having a shared buzzer number for the office

The possibilities are endless - what will you be able to do with shared numbers?

Sign up for beta access here to be among the first people to try -> https://openphone.typeform.com/to/ZKHIKk