OpenPhone updates
OpenPhone updates
openphone.co

New on the web/desktop: Merge contacts, improved search, and major spring cleaning 🧹

Spring is finally here, so we decided to spend some time sprucing things up as well as improving our products for speed and reliability.

We’ve entirely overhauled our web/desktop and iOS apps to be able to scale with you. You’ll notice that your OpenPhone inbox is much snappier now and there’s no more waiting around for things to load.

Here’s all the new stuff this month.

Merge contacts (no more duplicates!) 🔗

If you’ve ever created a new contact just to realize later on that you’ve already added them, you know how annoying this can be. Well, no more. OpenPhone now allows you to intelligently merge multiple contacts into one. This means that if you have notes and other information spread out across multiple records, it will be available in one contact record.

OP Merge Contacts.png

Improved search 🔍

We wanted to make it fast and easy for you to surface any piece of information from your conversations. So we did just that.

  • Need to search for content in a specific inbox or phone number? Go right ahead.
  • Want to find something inside a conversation with a specific contact? We’ve got you covered.
  • Looking for contacts by company and role? Easy!
  • Love keyboard shortcuts? Just type ‘Command + /’ and search all you want.

Improved search.png

Admin improvements 💪

If you’re an admin for your organization, you’re going to love these:

  • You can now change the role of any team member in your workspace yourself. No need to contact our Support team anymore (although we’re always happy to help!)
  • The admin panel now supports search – making it way easier to find specific numbers or team members

OP Admin_improvements.png

Simplified pricing for additional phone numbers 🎁

We heard you loud and clear – our pricing for additional phone numbers was confusing. We’ve gone ahead and simplified it to make OpenPhone even more affordable.

Up until now, we gave each user access to 1 phone number, whether it was shared or private. Any additional number assignment was $5 per user per month.

Going forward, you will only be charged $5 per number that exceeds your total user count. So if you’re a team of 5, you can share access to all 5 phone numbers at no extra charge!

This also means that if you’re an OpenPhone admin and want to see the conversations your team members are having with customers, you can join as many numbers in your workspace as you’d like, for free. Plus, you can mute the numbers you join so you’re not bombarded by calls and notifications 🙏

Delighters ✨

No update is complete without a few small details to make you happier.

  • You can now add a photo for every contact on OpenPhone. Say cheese!
  • If you ever wanted to rearrange your contacts’ custom properties to make sure the order is on point, you can now go right ahead
  • The command menu is now much richer. Press ‘Command + K’ and give it a try!

Things you can do with OpenPhone ⚡️

We often get questions about what’s possible with OpenPhone. To that end, we’ve put together a series of product feature pages to inform and inspire. Check them out on our website here.


Want to try all this out? Update your web, desktop, and iOS apps.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

New in iOS 3.1.0 - speed, new conversation UI, lots of bug fixes 🎁

Hey all! This update is packed with improvements to the user experience and performance of the app.

What's new

  • We noticed that for those of you with a lot of conversations, the app was getting slow and screens were taking a while to load. Well, no more. This update will make your inbox blazing fast. Don't take our word for it - give it a try and let us know what you think!
  • We've completely rebuilt the conversation screen. You'll see it has a slick new design, has been optimized for speed, and is ready for some of the new features we're working on (stay tuned!)

New iOS UI.png

Bug fixes

  • Fixed the issue with voicemail upload where it wasn't converted to MP3 properly.
  • Fixed the issue where the audio output would switch from Bluetooth to the internal microphone on incoming calls.
  • Fixed the issue where in some cases you were seeing your own name on the calling screen (as opposed to the contact the number belongs to). Oops! Thanks for flagging this.
  • Some of you reported inconsistency between the way the number of notifications is displayed on iOS and our web / desktop apps. Shouldn't be the case anymore!
  • Fixed the issue with contacts sync not working properly between iOS and the web / desktop apps. If any of you had issues keeping your contacts in sync, let us know how this update goes.
  • Fixed the issue with the speakerphone button not working on Apple iPad Mini and iPad Pro.

Update your app today to get all the goodies!

Update the iOS app ⤴️

New: OpenPhone Zapier integration ⚡️⚡️

It's finally here. We're thrilled to launch our Zapier integration.

Since the very beginning, we wanted to open up the phone (see what I did there?) and make it very easy to connect it to other tools you use. Zapier is a big first step in that direction. Through Zapier, you can connect OpenPhone to 3,000+ applications.

What's possible

  • Save new Pipedrive (or any other CRM) leads as contacts in OpenPhone
  • Log OpenPhone call recordings in Airtable (Google Sheets, etc.)
  • Save new Livestorm webinar registrants as contacts in OpenPhone and send them a text message
  • And much more…

We're actually using one of these for the upcoming Zapier webinar we're hosting.

Livestorm to SMS.png

We've prepared many more examples and templates you can start using here: https://www.openphone.co/blog/openphone-zapier-integration/

Pricing

The Zapier integration is a part of all OpenPhone plans. All triggers are included for free. If you're interested in sending automated messages via Zapier, there will be an additional charge of $0.01/per message sent.

Get started with OpenPhone & Zapier

Already a Zapier user? Go to our Zapier listing and connect OpenPhone to other apps you use.

If you don't have a Zapier account yet or want to see a step-by-step guide, check it out here.

Join our live demo

On Tuesday, March 9th we'll be hosting a live demo to show you the integration in-depth, share more examples of ways you can connect OpenPhone to other apps, and answer your questions. We've got a special guest joining from Zapier team so you don't want to miss this 🙂

Sign up for the live demo ⤴️

Can't make it? Register anyway and we'll send you the recording!

Thank you!

Huge thank you to everyone who has been using our integration in beta. Y'all have provided us with very valuable feedback and we're excited to keep improving.

How are you using OP & Zapier? Share your workflows with us on Twitter and we'll feature the best ones on our blog.

New in iOS 3.0.6 - lots of UX improvements and polish 💅

Hey folks! We've got lots of user experience improvements inside for you.

Let's dig in:

  • We've made some changes to typography and iconography to make the look & feel more polished
  • We've reduced the height for some cell rows. This way, you can see more information on the screen and spend less time scrolling
  • We've changed the positioning of the "unread dot" in the navbar from top right to top left. This way, you can easily tell whether you're on "Do not Disturb" or not and how many unread conversations you have.
  • We found it annoying that the most recent message was never grouped with others. No more!
  • In some cases, the OpenPhone badge notification would show that there are unread conversations, even though they've been all read. Fixed.
  • Sharing contacts externally was not working. Sorry! Fixed now. Thanks for noticing, Jeff!
  • Made changes to deeplinking, allowing you to dial phone numbers directly on OpenPhone. So if you have a product and want to allow your users to place calls via OpenPhone, it's as easy as adding 1 line of code now. Learn more here.

Want to get all the goodies?

Update your iOS app here ⤴️

Call transfer, advanced phone menu, muting and more 😎

Our team has been working hard on many exciting updates to kick-off 2021.

Here's what's new:

Call transfer and advanced phone menu 🔁

Ever pick up a call and realize it's for someone else on your team? You can now forward an incoming call to the best person. Call transfer is live on the web/desktop and iOS, and coming soon to Android.

Call transfer on the web OP.png

Even better - route calls to a certain member of a shared phone number through the phone menu. Check out all advanced phone menu options we're rolling out here.

Advanced IVR.png

Call transfer and advanced phone menu are Premium features. Want to check them out? Change your plan here. ⚡️

Muting 🔕

Do you have multiple OpenPhone numbers but only really need to answer calls or texts on one? No problem! You can now mute the numbers you don't need to receive notifications for.

Learn more about muting here. Enjoy some extra peace and quiet!

How to mute on OP.gif

Reject an incoming call with a text message ✌️

Have you ever received a call while on another call? Or were too busy to answer? Whatever the reason, you can now reject an incoming call with a text message. It takes 2 seconds and is much more polite!

Best part? If you've set your OpenPhone status, we generate a text message that's tailored to what you're up to.

Send a rejection message.png

Android app improvements 🏗

We've heard you loud and clear. Our Android app needs work. This is why we're starting 2021 with fundamental improvements to the app infrastructure. Today's update is a big step in that direction.

Here's what's inside:

  • Reliable push notifications for calls, messages, and all activity.
  • Calls that ring reliably. If you've ever had issues receiving calls - sorry! No more.
  • Ability to multitask while on OpenPhone call without losing audio (or having the call drop).

Update your Android app today ⤴️

Huge thanks to those of you who've shared your feedback with us. Keep it coming and we'll keep the improvements coming! 🙏

Delighters ✨

No release goes out without some little (yet important) details.

  • You can now order or reorder custom properties on contacts. Just drag and drop them on the web/desktop. If you're OCD like me, this is a big improvement 🙂
  • We consider URLs as custom properties now which means that if you're importing contacts into OpenPhone that have multiple URLs, they'll be mapped properly. Thanks to Amit for the suggestion!

We're hiring 🚀

It's an exciting time at OpenPhone as we're hiring on all teams (and establishing many teams we don't have yet), so if you or someone you know is looking for a challenge, apply here. We'd love to hear from you.

New in iOS 3.0.4 - lots of bug fixes & UX delighters 📲

First iOS app release of 2021 - here we go, folks!💪

Lots of fixes in this update, big and small:

  • Using OpenPhone on speaker caused an echo for some of you. So sorry! Fixed.
  • Some links shared in conversations wouldn't be clickable. Oops! No more.
  • If you muted a phone number, you'd still receive voicemail notifications coming into it. While it's nice to be informed, you wanted to get some peace and quiet when muting that number. All sorted now - enjoy no notifications when you're on mute.
  • If you had a group chat, it wasn't always clear who said what from the conversation screen. Fixed!
  • Speaking of all things grouping - messages in conversations weren't grouped optimally in the interface. We're modified this so you are never guessing the timeline of communications.
  • Pasting links from Safari added a random .txt file that did nothing. Sorry! Fixed.

We've also made some improvements to deeplinking and a lot of other small (but mighty) UI changes to make OpenPhone better for you. Enjoy and let us know what you think!

Update your iOS app here ⤴️


PS - did you know we're hiring? We've got roles available on pretty much all teams. Check out our Careers page here.

⚡️ iOS App 3.0.1 and Zapier beta⚡️

We've got a lot of fixes coming your way on iOS, folks.

  • We had an odd issue with some messages sent via the web app not showing up on iOS. Sorry about that. Fixed!
  • If you went on Do Not Disturb in the web app, the mobile app wouldn't pick that up. Not anymore. Enjoy your deserved peace and quiet!
  • We had an issue with the phone number symbol being erased when you change business hours. Odd, eh? Fixed.
  • We found that the app would, by default, sync your personal contacts with OpenPhone. That shouldn't be the case. It's opt-in only. Fixed.
  • When sharing a phone number with your team, you weren't able to see the name of the teammate who answered a call. Oops! Fixed that too.
  • In some cases, you would receive a voicemail transcript without the option to listen to the audio. Sorry! Enjoy listening to your voicemail!
  • For some of you, calls that have been answered show up as if they have been missed. No good! This is all fixed now.

Update your iOS app here ⤴️


Zapier integration ⚡️

If you're using both OpenPhone & Zapier and want to automate manual work, I've got some good news for you. 🙂 We're starting to give beta access to our integration.

Zapier integration is a part of our Standard plan and all triggers are included at no extra cost. If you want to send automated messages via Zapier, there will be an additional cost of $0.01 per text message sent.

While the integration is in beta, these will be free for you.🤗

For instructions and tips on getting started, check out this post.

Want to get early access? Sign up here ⤴️

Our $14M Series A Round and a Massive Product Launch 🚀

Hey folks - we've got some news!

💸 $14M Series A to Redefine the Business Phone

We're thrilled to announce our $14M Series A funding round, led by Craft Ventures, with participation from Y Combinator, Slow Ventures, Kindred Ventures, Garage Capital, and a group of incredible angel investors.

This is a huge milestone for us as we continue on our mission to build the world’s most delightful, reliable, and smartest business phone platform.

If this sounds exciting to you, consider applying as we're hiring across the board.

Our CEO Mahyar reflected on today's milestone on our blog - check it out.

With this announcement, we are also launching our biggest product update yet. It's live on Product Hunt today ⤴️

Here's what's new.

💬 Group messaging

You probably use group chats to talk to friends and family. Now you can communicate in groups on OpenPhone too. Save time and keep everyone on the same page. Plus, it's fun. Especially if you love sending GIFs as much as we do.

Group Message.png

👋 Direct messaging

Need help from your team? You can quickly DM your teammates right from the app to make collaboration faster for everyone.

You can now see when your teammates are online or away. Even better - set a custom status to share what you're up to. Maybe you're on a call with a customer or taking your dog for a walk.

If your colleagues aren't on OpenPhone yet, it's a good time to invite them 😉

DM Convo.png

🌍 International calling and messaging

Many of you requested the ability to call and text people outside of the US & Canada. Good news - you can now call and text anyone in the world, at low rates. Enjoy!

📈 Analytics and reporting

How much time did you spend talking to customers last week? What's the busiest time of the day for your team? Get insight into these and more with OpenPhone analytics. Available as a part of our new $25 per user per month Premium plan.

OpenPhone Dashboard.png

🔍 Search

You can now find any contact, message, activity, or voicemail transcript easily. Try it out, it's pretty magical.

Search Experience.png

⚡️ Integrations with HubSpot and Zapier

If you use HubSpot CRM, we've got more good news. You can now see a full picture of your customer interactions and sync data between both systems. Get early access ⤴️

And through our Zapier integration, you can connect OpenPhone to thousands of applications you use. Airtable, Typeform, Intercom, Zendesk, you name it. If you hate manual work and want your tools to work nicely together, apply for access here ⤴️

📹 Send videos, GIFs, and all sorts of files

We now support sending all types of files. Try it! If you love sending GIFs like us, type '/giphy' to pick the one that perfectly suits your conversation.

😍 Tons of UX improvements

As you'll be able to tell very quickly, all our OpenPhone applications look much cleaner and more streamlined. And we have a brand new website. There are lots of little details we've worked on to delight you. Here are some of them.

  • Give your phone number an emoji symbol to help you and your team distinguish it among all other numbers in your workspace. It's also way more fun!
  • Set an outgoing caller ID for your number to control what shows up when you call
  • To easily access the command bar no matter where you are in the web & desktop apps, type Command + K

Command Bar.png

🚀 Live on Product Hunt

Our entire team is available to answer any questions on Product Hunt today. Check us out and let us know what you think. We appreciate your support. ♥️

Go to Product Hunt ⤴️

🙏 Thank you!

From the early days of OpenPhone, we've been incredibly fortunate to have awesome customers like you on our side. You're the reason we wake up every day to keep building and improving. We wouldn't be here without your support and we're excited to continue this journey together.

As always, we'd love to hear what you think. Let us know how we can make OpenPhone better for you.

New in iOS: Send files, videos, GIFs, contacts, and more

Using OP on iOS? It's your day! Check out what's new in our big product update.

Send GIFs via GIPHY 💃

We've integrated with GIPHY so you can find the perfect GIF for any situation. Want to wish your client a happy birthday? Or send a TGIF to a teammate? No problem! Just tap on the / button or type /giphy and search for the perfect GIF to express how you feel.

Who said your business phone should be boring?🤘

GIFs on iOS.gif

Send files, videos, and contacts 📹

You can now send and receive any and all types of content via OpenPhone. Want to share someone's contact information with a colleague? Or a quick video? You can even send a spreadsheet!

Send files via iOS app.jpg

Tighter integration with iOS 🤝

iOS now recognizes OpenPhone as the communication app (about time!) so you will see OpenPhone show up as the option for sharing that picture you took or that file you have on your phone. Just go to your camera roll, pick any photo and then tap share. Hurray!

OP iOS support.jpg

More intelligent voicemail playback 🎧

If you ever played back a voicemail or a call that you recorded on OpenPhone, you noticed they'll play over speaker. This isn't great, especially if you're in a public place or dealing with sensitive information. Now, OpenPhone will play via headphones or the speaker based on your selected media source. Thanks to Mallory for this suggestion!

Improved call quality (when your Internet isn't the greatest) 🗼

We don't always have the strongest Internet connection so we've optimized the bitrate needed for calls. This will allow you to have a great call even on slower networks. Let us know what you think!

Deep-link to OpenPhone from your service 🌟

If you want to deep-link to OpenPhone from your service, you now can! For example, openphone://dial?number=4101234567 would open the dialer with the number you're passing on. Or if you want to draft a text message, use openphone://message?number=4101234567&text=Hello,%20buddy - get in touch if you'd like more info!

Bug Fixes 🐛

  • In iOS 14 Apple changed how incoming calls show up. To be able to show you the name of the OpenPhone number on the call screen we had to come up with a clever solution. You will now see a tag representing the name of your OpenPhone number on that screen. We still love you, Apple!

  • In certain cases, contacts added via the web or desktop app wouldn't show up on mobile. We know how frustrating this can be. Fixed.

  • Sometimes you'd open the app and it would appear as if you're on a phone call (when in fact, you're not). Oops! That's fixed now.

  • Sometimes you'd get a Missed Call notification while OP is ringing. It wasn't our intention to play mind games, so we've fixed that.

  • Sometimes when you receive a message from a new contact while the app is closed and tap on the notification, OP would open the conversation screen that's empty. No more!

  • iPad users would sometimes get a crash when changing business hours or sharing a message in a conversation. Fixed!

  • Sometimes the checkmark below a sent message would overlap with the date stamp 😬 It's in the right place now.

  • Some of you experienced an issue with adding contact properties in the app. The app would become unresponsive. Sorry about that - fixed!


Get all these goodies in iOS 2.1.7 on the App Store. Update your app here ⤴️

And do let us know what you think. You know how to reach us 😉

Text us at (855) 746 6304

New in Android: Enriched contacts, notes, delete conversations✨

Android friends, we've good a big update for you today.

Here's what's new in Android 2.3.6:

Enriched contacts

  • We've revamped the contacts experience on Android, allowing you to add custom properties to your OpenPhone contacts.
  • You can also add internal notes to your contacts so you never miss a single detail.

Contacts on Android.png

Google Contacts sync

We've made it easier to sync your Google Contacts with OpenPhone if you choose to do so. Check out Contact Settings right in the app.

Contacts Settings on Android.png

Delete conversations

You can now delete your conversations right from the app. Tap on the "More" icon inside the conversation screen and you'll be able to delete the conversation or block a contact.

Delete on Android.png

Drafts

Did you ever type something in a conversation and then have to switch to something else? You won't lose any of your drafts.

Drafts on Android.png

Bluetooth connection

We've improved OpenPhone's connection with Bluetooth so that you can use any Bluetooth device for your calls. Give it a try and let us know what you think!

Want to get all these? Update your app here ⤴️

As always, let us know if you have any feedback. Text 855 746 6304