Web app - speed improvements & bug fixes ๐Ÿ’ช

After a big release on Friday, we took some time to clean things up to make sure you're having a great experience ๐Ÿงน

Speed

  • Optimized the speed of rendering conversation data. If you're someone with a lot of conversations, you'll feel the difference when using the app
  • New shortcut Command + Delete to delete a conversation

Bug fixes

  • When you go into Settings and then go back to Inbox, your last selected conversation in the Inbox is remembered so you're not directed to an empty page
  • Opening an image doesn't mess with its resolution anymore
  • When messaging a contact that has 2 (or more) phone numbers, you'll be prompted to pick what number to message them on
  • A call longer than 1 hour used to have a weird duration shown. That's fixed now
  • Sometimes, when you were sending a new message, the new message box wouldn't get selected automatically. Now it does
  • When you were editing a contact and pressed Esc to close the editing text box, it would take you back to your Inbox. It doesn't do it anymore
  • When you were adding a note to a contact we had a Send button. One of our users, Brandon, mentioned the word "Send" gave the feeling of the note being sent and visible to the recipient rather than an internal note. Good point! That's now changed to Add Note. Thanks, Brandon!
  • Recording voicemail via the web app didn't work as the Save button didn't seem to do anything. It works beautifully now ๐Ÿ‘Œ

We hope you enjoy these. Have a great week!

Phone menu, auto-replies, notes on contacts and more ๐Ÿ”ฅ

To celebrate OpenPhone's 2nd birthday we've got a big update for you today.

๐Ÿ”€ Phone menu

We heard that you'd like to be able to route calls to your team members. Something like "Press 1 for Sales, 2 for Support"

It's now possible. You can set up a phone menu for your OpenPhone number and route calls to others at your company.

Callers can navigate the menu via keypad or voice. So they can just say Sales to connect to your team.

Set up phone menu.gif

Pricing

The pricing remains the same - $10/mo per user and $5/mo for an extra number.

The simplest phone menu setup (where all calls go to 1 person) is $15/mo

If you're routing calls to, say, 3 team members, that's $30 + $5 = $35/mo

Want to try it out? Set up your phone menu โคด๏ธ

โšก๏ธText message auto-replies

You can't answer every call. Some calls will be missed and texts will be answered on the next business day. Don't let that result in lost business or bad experience.

Set up text message auto-replies for different scenarios.

Customer texting you at 11 pm? Missed a call while you were in the middle of something? Taking time off? We've got you covered.

(don't worry, the system is smart not to spam your contacts if they send you multiple texts or call twice)

Set up auto-replies โคด๏ธ

Auto-replies.png

๐Ÿ“ Notes on contacts

You're on a call with someone and want to take note of something they just mentioned so you don't forget. What do you do?

Now, you can add internal notes to OpenPhone contacts right in the web app. If you have a shared phone number, you'll see who on the team added a note.

Noted on Contacts - OpenPhone.png

๐Ÿ‘€ More visibility in a shared number

We've improved the shared number experience thanks to your feedback.

You can now see when:

  • A call is in progress
  • Who on the team answered a call or placed a call
  • No more getting a "missed call" notification if a team member picked up the call (sorry!)

Team_member_on_a_call.png

โš™๏ธ Phone number settings

Many of you asked us why it wasn't possible to change your business hours via the web app. Or upload a new voicemail greeting. Or set up call forwarding. Fair point.

So we did an overhaul of the phone number settings page. It's now all you want it to be. And a little more.

Web App Phone Number Settings.png

  • Forward calls if you want someone else to take care of them
  • Set your business hours so you can disconnect from work sometimes
  • Create a voicemail (record a message yourself, upload an MP3 file or simply enter the text)
  • Ring duration so you get to pick how long the phone rings before the call goes to voicemail

๐Ÿคฏ Professional voicemail recording on-demand

I'm saving the best for last. You can create a professional voicemail recording or custom greeting by simply typing it.

Voicemail recording on demand.png

As always, I'd love to hear your thoughts and feedback.

Have a great weekend!

New in iOS: Call recording, who's typing, dark mode ๐Ÿ˜Ž

First - thanks for your support on Product Hunt this week. ๐Ÿ™

We've got more updates for you today.

Here's what's new in our iOS app.

โบ Call recording

You can now record your phone calls on iOS just like you've been able to do it on the web and Android. Just tap Record and then Stop.

If you turn on auto-recording in the web app your calls will be automatically recorded in iOS. Enjoy!

And make sure you're staying compliant with call recording laws in your region โคด๏ธ

Call recording.png

๐Ÿ˜Ž Dark mode

No app is complete without dark mode. Give your eyes a break when working on your phone๐Ÿ’œ

iOS Dark Mode.png

๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ปWho said what

If you have a shared phone number, you'll be able to see who on your team sent what message. No more guessing.

Who said what iOS.jpg

๐Ÿ‘€ Who's viewing a conversation

You can see who in the shared phone number is viewing a conversation. That might mean they're going to reply. Or just checking stuff out.

Image from iOS (33).jpg

๐Ÿ’ฌWho's typing

You can see who in a shared phone number is typing in a conversation. No more sending a customer two messages at the same time. Especially if they're are different. Oops!

Image from iOS (32).jpg

๐Ÿ›Bug fixes

  • You weren't able to copy & paste message content properly. It used to be annoying as the paste option wasn't available immediately. Anyway, that's fixed now!
  • If a message fails to send it no longer randomly disappears. You can now retry sending it.
  • Rating the app used to result in a crash. Not our best look - we fixed that.
  • You used to be able to send a picture into nowhere (aka send an image even if there's no recipient) Fun, eh? That's removed now. But if you used this capability for any chance, let us know ๐Ÿ˜„
  • If you used the web app to add a custom property to a contact and then opened that contact in the iOS app, the app crashed. That's fixed for good
  • Fix the displayed app version. A little meta but we thought you should know it's accurate now
  • Fixed the issue where you were unable to set your profile photo. Go ahead and add your pretty face now

We hope you enjoy these. Let us know how we can make OP better for you. Just message us in the app!

Have a nice weekend!๐Ÿน

๐Ÿ’ซ Shared phone numbers, auto-record calls + we're on Product Hunt!

Big update from us today, folks!

We're thrilled to launch shared phone numbers on OpenPhone.

It's live on Product Hunt and would appreciate your feedback and support there ๐Ÿ™


You can now team up on your phone inbox.

Multiple people can share responsibility for a phone number. Everyone will be able to call and text from a single number and see what's going on.

How do shared numbers work?

  • When you get a call, the app rings for everyone. The first person to pick up stops ringing for others. You can place concurrent calls so the line is never โ€œbusyโ€
  • Every message shows who sent it - no more guessing.
  • You can see when someone is viewing a conversation or typing. Never send multiple replies to a customer again.

See who's typing in a shared number.gif

Shared contacts

Share your business contacts with people on your team. Changes to shared contacts are instantly synced to all members.

Share contact with your team.gif

How to share a phone number

You can invite a team member to share your number right from the Admin Dashboard.

How to Invite Team Member to Share a Number.gif

If they're already on OpenPhone, that's even easier. You can add them to your number from the Phone Numbers page.

The pricing is simple - $10/mo per member with access to the shared number.

Auto-record calls

We've heard from many of you that you'd like to be able to set all calls to be recorded, automatically.

No problem! You can set this up in your Phone numbers page.

Auto call recording.png

Billing history

You can now see all receipts for the OpenPhone payments you've made right from the Billing page.

Billing history in OP.png


Thanks to all of you who've given us early feedback! ๐Ÿ™

We're excited to be launching shared numbers alongside all the recent product releases on Product Hunt today!

Our whole team is available to answer any of your questions, so join the conversation on Product Hunt โคด๏ธ

We appreciate your support โ™ฅ๏ธ

Call recording on Android โบ

Good news - call recording is now available in the Android app.

Just tap on the record button while in the call to start and stop recording.

Don't forget to let the person you're talking to know that the call is being recording. Stay compliant with your country or state recording laws. We've written a guide for staying compliant with the laws in your region when recording calls โคด๏ธ

Your recorded conversation will be available in the app immediately after the call.

Using Android? Give it a try! Update the app on the Play Store ๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป

On iOS? Stay tuned ๐Ÿ˜‰

Android: who said what, someone's typing, copy to clipboard โœ…

Since launching our new Android app two weeks ago, we've been making updates based on your feedback (thank you ๐Ÿ™)

This update has some most requested features and fixes.

1. Shared number - see who said what

If you have a shared phone number, you'll be able to see who on the team sent what message. This way there's no confusion about who sent a customer what message.

2. See who's typing

Even better - you can see when your team member is typing or even has a conversation open. It helps avoid a lot of awkward moments.

3. Copy conversation text to your clipboard

Long press on the message and its content will be copied to your clipboard right away.

4. Easier to type

You told us that the box for typing messages is really small. We've made it bigger so it's easier to type ๐Ÿ‘Œ

Customer quote.png

Enjoy and let us know what you think!

Call recording, speed dialing, get more numbers ๐Ÿ“ž

We've got another big update for you folks. Here is what's new in the web app.

โบ Call recording

124 of you asked for call recording so it has been a popular request.

You can now record both incoming and outgoing calls right from the web app. Just click on the record button while in the call.

Call recording with OpenPhone.gif

Also, you can start and stop recording multiple times during the call. This way, you can record the entire call or just a snippet.

Your call audio will be available in the conversation screen right after you finish recording. Go back and listen whenever.

If you have a shared phone number for your team, call recordings will be available to everyone with access to that number.

๐Ÿ‘ฉ๐Ÿปโ€โš–๏ธLegal bit: You must notify the person you're talking to that you'd like to record the call before you start recording. You'll be on the right side of the law when you give them the opportunity to opt-out of having the conversation recorded.

More information about how to legally record your calls

๐Ÿ’จSpeed dialing

We thought it was odd to dial numbers by punching them one at a time just like we used to โ˜Ž๏ธ

So we made it super fast to dial any number or contact. Just enter the name or the number and press Enter. That's it.

Don't worry, you can still use your keypad while on the call if you need to navigate a phone menu.

Speed dialing.gif

๐Ÿ”ขGet more phone numbers

You can now buy additional OpenPhone numbers yourself, in seconds. No need to reach out to our team (though we're happy to help, as always!)

You can get more numbers right from your Admin Dashboard โคด๏ธ

Get a new phone number.gif

The pricing stays the same:

  • Individual numbers are $10/mo each
  • Shared numbers are $15/mo per member

๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ปAssign phone numbers to your team members

Once you get a new number, you can assign it to a team member. This applies to any existing phone number that you'd like to re-assign.

Here's how that works:

Assign a phone number to a team member.gif

Assign a phone number to your colleague right from the Admin Dashboard โคด๏ธ

๐ŸŽ™Audio settings

Ever been on the call and wanted to change the mic or speaker you use? You can now change them both right from the dial screen.

Change audio source.png

โœจUser experience improvements

  • You can drag & drop the call screen anywhere you like on the screen so it doesn't clutter your view
  • Copy your phone numbers from the side menu
  • Way easier to access your profile and settings
  • Invite your team members to OpenPhone in 1 click
  • Unread is now a filter (rather than an inbox) so it's even easier to stay on top of things

Unread filter.png

๐Ÿ›Bug fixes

  • You can now update your payment information inside the web app without issues
  • We fixed the bug where you couldn't update your email address on the account

We hope you enjoy these! Let us know what you think.

Stay healthy folks!๐Ÿก

Shared numbers - someone's typing ๐Ÿ’ฌ

If you're using a shared phone number with your team, you'll love this.

1. See who said what ๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป

No more guessing who said what - every message clearly shows the team member who sent it.

Who said what.png

2. See who's typing ๐Ÿ’ฌ

There's nothing worse than having two people send customer different messages (oops!)

You can now see when one of your colleagues is typing so you know they've got it covered.

Someone is typing.png

3. See who has the conversation open ๐Ÿ‘€

Is your team member looking at a conversation thread and deciding what to answer? You'll be able to tell!

Conversation active.png

You'll even know if they're actively in the thread or looking things up in another window.

Conversation not active.png

Here's a GIF preview of this experience:

Who said what.gif

Want to try sharing a phone number with your team? Invite your colleagues here

Android app 2.0 ๐ŸŽ‰

We've launched the new Android app. It's a complete rewrite from the previous version.

It's Here.png

Why did we rewrite the Android app?

  • We wanted an Android app you could rely on for your business
  • An Android app we could be proud of
  • And, as our user August mentioned to us - "not a buggy mess" ๐Ÿ˜…

What's new:

1 - Reliable push notifications for calls, messages, and voicemail. No more missing calls or texts.

2 - No more "loading". Conversation screens load instantly, no matter how busy your account is.

3 - Mark conversations as Unread and Done to keep your inbox clean. This has been available in the iOS and web apps for a while and it's now on Android as well.

4 - Reliable Bluetooth connection when using your car speaker or headphones. We know a lot of you had issues with connecting your Bluetooth devices. No more.

5 - Support for multiple phone numbers. Filter your inbox by each number to stay on top of conversations.

To get the new app, update it right from the Play Store โ€”>

As always, we'd love your thoughts and feedback. Let us know what you think.

Web app 2.0 ๐Ÿ–ฅ

We've been working on some major improvements to the web app behind the scenes and are excited to finally share them with you.

โœจ Custom properties on contacts

You can now add useful fields to contacts like their address and website. Even better - add custom properties.

Custom properties on contacts.gif

For example, tag contacts to have full context when communicating with them. You can create and use tags like Customer Prospect Investor VIP

Or add the date of your next appointment. The possibilities are endless.

๐Ÿ‘ฅ Shared contacts

You can now share an OpenPhone contact with your whole company, team or specific individuals. When someone makes a change, everyone gets updated info right away.

Share contacts with team.gif

๐Ÿ“ฎ Filter your inbox by phone number

Have multiple numbers on OpenPhone? You can filter your inbox by each of them. It's also equipped for shared phone numbers. This way, your private and shared numbers are separate.

Switch inboxes.gif

๐Ÿ–ผ Picture messaging

Want to send a product image or a screenshot? You can do it right from the web app. Drag & drop, copy & paste or upload a file. Whatever you prefer.

Send an image.png

Bug fixes ๐Ÿ›

We've also fixed some bugs.

  • Audio player for voicemail is now much nicer
  • Fixed the bug where you couldn't block a contact

Want to check these out in action? Launch the web app โคด๏ธ