OpenPhone updates
OpenPhone updates
openphone.co

OpenPhone Update – July 2021

 

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Another month, another list of updates from your favorite business phone.

Our team really kicked things into overdrive this summer and there are a ton of improvements we can’t wait to announce. So keep an eye out: you’re going to see posts like these more regularly in the future.

But let’s start with July. Here are all the great new things you can get your hands on today.

Our referral program is live 💸

One of my favourite questions to ask new customers is, “How did you hear about OpenPhone?” Because more often than not, they were referred by a friend or colleague 🫂.

We can’t thank you enough for the support, but we can reward you for it:

Beginning today, you’ll get $20 in credit for everyone you successfully refer to OpenPhone. And they’ll get $20 in credit too! The rare win/win/win—it’s a beautiful thing.

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Here’s everything you need to know:

  • Visit your account settings page to copy your unique referral link.

  • Share it with anyone who asks for business phone recommendations, or spread it far and wide to communities and followers who might be a good fit for OpenPhone.

  • Anyone who signs up through your referral code will get $20 in credit after their 7-day trial.

  • Once they make their first payment, you’ll get $20 in credit too.

  • Credit can be applied to your OpenPhone bill, or towards international calling/texting and SMS automations in Zapier.

  • There are no caps on the amount of credit you can earn. Some of you more enterprising individuals are going to have a field day with this, and we salute you.

Happy referring!

Export your call and message logs 📊 (Premium)

Depending on your line of work, keeping diligent track of calls and texts can be crucial. It might be for detailed record-keeping, compliance reasons, or importing into another app.

Either way, we’re happy to make that easier for you.

Now you can export all your call and message logs directly from OpenPhone’s Analytics page. And we’re not just giving you the basics, either. Every CSV export contains twenty-four data points per activity to help you slice, dice, and analyze your phone activity.

Enjoy!

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Share a phone number with up to 100 members 🎉 (Premium)

Shared numbers are one of the best things about OpenPhone. But until today, only 10 of your teammates could share a number at once. Not anymore. We’ve upped the share limit to 100 for those of you on our Premium plan.

That’s right, 100 people can now make calls and send texts through a shared phone number. “But wait,” I hear you asking. “…will all 100 peoples’ devices ring if we get a call?”

Nope—that still maxes out at 10. But if your first 10 teammates don’t pick up, we’ll keep ringing new batches of 10 until somebody does (or we run out and send the call to voicemail).

Round-robin calling is here 📲 (Premium)

Want more control over how your team gets calls?

OpenPhone can now ring teammates on shared phone numbers in batches, instead of all at once. Using the new round-robin option in your phone number settings, you can now decide how many available teammates we should ring at one time.

Teammates will be randomly assigned to batches for now, but we’re planning to add more control over that soon.

Roundrobin.png

Delighters ✨

No update is complete without a few small details to make you happier.

We're hiring

Like what we're building? Come join the team! We're growing fast and hiring across the board, so check out our Careers page (and share it with your friends 😉).


Want to try all this out? Upgrade to Premium and update your web, desktop, and iOS apps.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

New in iOS 3.2.2 - sort by last name, delete call recordings, and more!

 

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Hello again from your friends at OpenPhone! Today's release is jam-packed with fixes and improvements, so you'll want to give this a read:

What's new

  • A “sort by last name” option was added to settings! Sorry, Aaron; your reign of terror is over.
  • Delete a call recording by long-pressing and selecting the aptly named “delete recording” button. Because some calls just aren't worth revisiting.
  • Now you can visit a contact’s details page to see where—and with whom—they’ve been shared. We're all about visibility and context here.
  • "Edit" and "delete" options were added to the long-press menu for messages in internal threads. Nobody needs to know…
  • Did you forget which email you use with your OpenPhone account? Well, now you can find it on your profile page.

Bug fixes

  • Removed the bird and bee emojis as randomized substitutes for numbers without an emoji assigned. We’re not ready to have that talk with you yet.
  • Were you told “the operation couldn’t be completed” when trying to record an outgoing voicemail message? That's been fixed, so go complete that operation!
  • OpenPhone would sometimes freeze immediately after opening. We’ve given it some coaching and it's much more confident now.
  • Comment reactions now get added to the message you actually selected—not the top-level comment it falls under.
  • We stopped adding random area codes to 7-digit numbers. Sorry for being creative…
  • Solved an issue where the input and navigation bars became hidden after tapping through a notification.
  • Changes to contact templates now sync properly across your devices.
  • Scrolling through contacts using the alphabet scroll bar now (actually) works.

This update will start rolling out today, so keep a lookout!

Update the iOS app ⤴️

Introducing OpenPhone for Teams & HubSpot Integration 💥

 

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When we started OpenPhone three years ago we saw a future where the phone is much more collaborative, integrated, and open. A phone number is such a powerful communication channel, yet the software powering it is stuck in the past. We thought we could do better.

And this brings us to today…

Say hello to OpenPhone for Teams.

Check out our launch video to see what it is in 49 seconds 🎥 YouTube (1).png

Here’s what’s inside:

Collaborate in internal threads

Work with your teammates behind the scenes to collaborate on incoming issues and queries, right in the context of the conversation. The customer never sees internal comments, don’t worry!

Internal threads on OP.png

Mention your teammates

Notify the right people, get input from your team, and get things done faster. You can mention both individual folks and everyone who has access to the phone number.

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React with emoji

Throw a quick 👍 or 🙏 (or anything you feel like, really) on a message. Who said business phones need to be boring?

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Connect OpenPhone to HubSpot

Maintain a single source of truth by logging OpenPhone calls, messages, recordings, and voicemail to the relevant HubSpot records. No more wondering when was the last time you were in touch with a prospect (or what activities contribute to revenue most) 💰

HubSpot integration is a part of the Premium OpenPhone plan. You can upgrade to it right here in the “Billing” section of the admin dashboard. If you’d like to learn more about what’s possible, check out this video or contact our Sales team.

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Live on Product Hunt

We’re also live on Product Hunt today and would love your support there ⤴️. Our team will be hanging out there answering questions so come on over.

We’re hiring

It’s a very special time to join our team.

We recently raised our Series A, are hiring across the board, and are looking for passionate and kind individuals who want to help businesses grow through better communication. Does this sound exciting? Please apply – we’re excited to meet you!

New on the web/desktop: Merge contacts, improved search, and major spring cleaning 🧹

 

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Spring is finally here, so we decided to spend some time sprucing things up as well as improving our products for speed and reliability.

We’ve entirely overhauled our web/desktop and iOS apps to be able to scale with you. You’ll notice that your OpenPhone inbox is much snappier now and there’s no more waiting around for things to load.

Here’s all the new stuff this month.

Merge contacts (no more duplicates!) 🔗

If you’ve ever created a new contact just to realize later on that you’ve already added them, you know how annoying this can be. Well, no more. OpenPhone now allows you to intelligently merge multiple contacts into one. This means that if you have notes and other information spread out across multiple records, it will be available in one contact record.

OP Merge Contacts.png

Improved search 🔍

We wanted to make it fast and easy for you to surface any piece of information from your conversations. So we did just that.

  • Need to search for content in a specific inbox or phone number? Go right ahead.
  • Want to find something inside a conversation with a specific contact? We’ve got you covered.
  • Looking for contacts by company and role? Easy!
  • Love keyboard shortcuts? Just type ‘Command + /’ and search all you want.

Improved search.png

Admin improvements 💪

If you’re an admin for your organization, you’re going to love these:

  • You can now change the role of any team member in your workspace yourself. No need to contact our Support team anymore (although we’re always happy to help!)
  • The admin panel now supports search – making it way easier to find specific numbers or team members

OP Admin_improvements.png

Simplified pricing for additional phone numbers 🎁

We heard you loud and clear – our pricing for additional phone numbers was confusing. We’ve gone ahead and simplified it to make OpenPhone even more affordable.

Up until now, we gave each user access to 1 phone number, whether it was shared or private. Any additional number assignment was $5 per user per month.

Going forward, you will only be charged $5 per number that exceeds your total user count. So if you’re a team of 5, you can share access to all 5 phone numbers at no extra charge!

This also means that if you’re an OpenPhone admin and want to see the conversations your team members are having with customers, you can join as many numbers in your workspace as you’d like, for free. Plus, you can mute the numbers you join so you’re not bombarded by calls and notifications 🙏

Delighters ✨

No update is complete without a few small details to make you happier.

  • You can now add a photo for every contact on OpenPhone. Say cheese!
  • If you ever wanted to rearrange your contacts’ custom properties to make sure the order is on point, you can now go right ahead
  • The command menu is now much richer. Press ‘Command + K’ and give it a try!

Things you can do with OpenPhone ⚡️

We often get questions about what’s possible with OpenPhone. To that end, we’ve put together a series of product feature pages to inform and inspire. Check them out on our website here.


Want to try all this out? Update your web, desktop, and iOS apps.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

New in iOS 3.1.0 - speed, new conversation UI, lots of bug fixes 🎁

 

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Hey all! This update is packed with improvements to the user experience and performance of the app.

What's new

  • We noticed that for those of you with a lot of conversations, the app was getting slow and screens were taking a while to load. Well, no more. This update will make your inbox blazing fast. Don't take our word for it - give it a try and let us know what you think!
  • We've completely rebuilt the conversation screen. You'll see it has a slick new design, has been optimized for speed, and is ready for some of the new features we're working on (stay tuned!)

New iOS UI.png

Bug fixes

  • Fixed the issue with voicemail upload where it wasn't converted to MP3 properly.
  • Fixed the issue where the audio output would switch from Bluetooth to the internal microphone on incoming calls.
  • Fixed the issue where in some cases you were seeing your own name on the calling screen (as opposed to the contact the number belongs to). Oops! Thanks for flagging this.
  • Some of you reported inconsistency between the way the number of notifications is displayed on iOS and our web / desktop apps. Shouldn't be the case anymore!
  • Fixed the issue with contacts sync not working properly between iOS and the web / desktop apps. If any of you had issues keeping your contacts in sync, let us know how this update goes.
  • Fixed the issue with the speakerphone button not working on Apple iPad Mini and iPad Pro.

Update your app today to get all the goodies!

Update the iOS app ⤴️

New: OpenPhone Zapier integration ⚡️⚡️

 

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It's finally here. We're thrilled to launch our Zapier integration.

Since the very beginning, we wanted to open up the phone (see what I did there?) and make it very easy to connect it to other tools you use. Zapier is a big first step in that direction. Through Zapier, you can connect OpenPhone to 3,000+ applications.

What's possible

  • Save new Pipedrive (or any other CRM) leads as contacts in OpenPhone
  • Log OpenPhone call recordings in Airtable (Google Sheets, etc.)
  • Save new Livestorm webinar registrants as contacts in OpenPhone and send them a text message
  • And much more…

We're actually using one of these for the upcoming Zapier webinar we're hosting.

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We've prepared many more examples and templates you can start using here: https://www.openphone.co/blog/openphone-zapier-integration/

Pricing

The Zapier integration is a part of all OpenPhone plans. All triggers are included for free. If you're interested in sending automated messages via Zapier, there will be an additional charge of $0.01/per message sent.

Get started with OpenPhone & Zapier

Already a Zapier user? Go to our Zapier listing and connect OpenPhone to other apps you use.

If you don't have a Zapier account yet or want to see a step-by-step guide, check it out here.

Join our live demo

On Tuesday, March 9th we'll be hosting a live demo to show you the integration in-depth, share more examples of ways you can connect OpenPhone to other apps, and answer your questions. We've got a special guest joining from Zapier team so you don't want to miss this 🙂

Sign up for the live demo ⤴️

Can't make it? Register anyway and we'll send you the recording!

Thank you!

Huge thank you to everyone who has been using our integration in beta. Y'all have provided us with very valuable feedback and we're excited to keep improving.

How are you using OP & Zapier? Share your workflows with us on Twitter and we'll feature the best ones on our blog.

New in iOS 3.0.6 - lots of UX improvements and polish 💅

 

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Hey folks! We've got lots of user experience improvements inside for you.

Let's dig in:

  • We've made some changes to typography and iconography to make the look & feel more polished
  • We've reduced the height for some cell rows. This way, you can see more information on the screen and spend less time scrolling
  • We've changed the positioning of the "unread dot" in the navbar from top right to top left. This way, you can easily tell whether you're on "Do not Disturb" or not and how many unread conversations you have.
  • We found it annoying that the most recent message was never grouped with others. No more!
  • In some cases, the OpenPhone badge notification would show that there are unread conversations, even though they've been all read. Fixed.
  • Sharing contacts externally was not working. Sorry! Fixed now. Thanks for noticing, Jeff!
  • Made changes to deeplinking, allowing you to dial phone numbers directly on OpenPhone. So if you have a product and want to allow your users to place calls via OpenPhone, it's as easy as adding 1 line of code now. Learn more here.

Want to get all the goodies?

Update your iOS app here ⤴️

Call transfer, advanced phone menu, muting and more 😎

 

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Our team has been working hard on many exciting updates to kick-off 2021.

Here's what's new:

Call transfer and advanced phone menu 🔁

Ever pick up a call and realize it's for someone else on your team? You can now forward an incoming call to the best person. Call transfer is live on the web/desktop and iOS, and coming soon to Android.

Call transfer on the web OP.png

Even better - route calls to a certain member of a shared phone number through the phone menu. Check out all advanced phone menu options we're rolling out here.

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Call transfer and advanced phone menu are Premium features. Want to check them out? Change your plan here. ⚡️

Muting 🔕

Do you have multiple OpenPhone numbers but only really need to answer calls or texts on one? No problem! You can now mute the numbers you don't need to receive notifications for.

Learn more about muting here. Enjoy some extra peace and quiet!

How to mute on OP.gif

Reject an incoming call with a text message ✌️

Have you ever received a call while on another call? Or were too busy to answer? Whatever the reason, you can now reject an incoming call with a text message. It takes 2 seconds and is much more polite!

Best part? If you've set your OpenPhone status, we generate a text message that's tailored to what you're up to.

Send a rejection message.png

Android app improvements 🏗

We've heard you loud and clear. Our Android app needs work. This is why we're starting 2021 with fundamental improvements to the app infrastructure. Today's update is a big step in that direction.

Here's what's inside:

  • Reliable push notifications for calls, messages, and all activity.
  • Calls that ring reliably. If you've ever had issues receiving calls - sorry! No more.
  • Ability to multitask while on OpenPhone call without losing audio (or having the call drop).

Update your Android app today ⤴️

Huge thanks to those of you who've shared your feedback with us. Keep it coming and we'll keep the improvements coming! 🙏

Delighters ✨

No release goes out without some little (yet important) details.

  • You can now order or reorder custom properties on contacts. Just drag and drop them on the web/desktop. If you're OCD like me, this is a big improvement 🙂
  • We consider URLs as custom properties now which means that if you're importing contacts into OpenPhone that have multiple URLs, they'll be mapped properly. Thanks to Amit for the suggestion!

We're hiring 🚀

It's an exciting time at OpenPhone as we're hiring on all teams (and establishing many teams we don't have yet), so if you or someone you know is looking for a challenge, apply here. We'd love to hear from you.

New in iOS 3.0.4 - lots of bug fixes & UX delighters 📲

 

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First iOS app release of 2021 - here we go, folks!💪

Lots of fixes in this update, big and small:

  • Using OpenPhone on speaker caused an echo for some of you. So sorry! Fixed.
  • Some links shared in conversations wouldn't be clickable. Oops! No more.
  • If you muted a phone number, you'd still receive voicemail notifications coming into it. While it's nice to be informed, you wanted to get some peace and quiet when muting that number. All sorted now - enjoy no notifications when you're on mute.
  • If you had a group chat, it wasn't always clear who said what from the conversation screen. Fixed!
  • Speaking of all things grouping - messages in conversations weren't grouped optimally in the interface. We're modified this so you are never guessing the timeline of communications.
  • Pasting links from Safari added a random .txt file that did nothing. Sorry! Fixed.

We've also made some improvements to deeplinking and a lot of other small (but mighty) UI changes to make OpenPhone better for you. Enjoy and let us know what you think!

Update your iOS app here ⤴️


PS - did you know we're hiring? We've got roles available on pretty much all teams. Check out our Careers page here.

⚡️ iOS App 3.0.1 and Zapier beta⚡️

 

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We've got a lot of fixes coming your way on iOS, folks.

  • We had an odd issue with some messages sent via the web app not showing up on iOS. Sorry about that. Fixed!
  • If you went on Do Not Disturb in the web app, the mobile app wouldn't pick that up. Not anymore. Enjoy your deserved peace and quiet!
  • We had an issue with the phone number symbol being erased when you change business hours. Odd, eh? Fixed.
  • We found that the app would, by default, sync your personal contacts with OpenPhone. That shouldn't be the case. It's opt-in only. Fixed.
  • When sharing a phone number with your team, you weren't able to see the name of the teammate who answered a call. Oops! Fixed that too.
  • In some cases, you would receive a voicemail transcript without the option to listen to the audio. Sorry! Enjoy listening to your voicemail!
  • For some of you, calls that have been answered show up as if they have been missed. No good! This is all fixed now.

Update your iOS app here ⤴️


Zapier integration ⚡️

If you're using both OpenPhone & Zapier and want to automate manual work, I've got some good news for you. 🙂 We're starting to give beta access to our integration.

Zapier integration is a part of our Standard plan and all triggers are included at no extra cost. If you want to send automated messages via Zapier, there will be an additional cost of $0.01 per text message sent.

While the integration is in beta, these will be free for you.🤗

For instructions and tips on getting started, check out this post.

Want to get early access? Sign up here ⤴️