OpenPhone updates
OpenPhone updates
openphone.co

New on iOS: A big heap of updates and quality of life improvements ✨

 

New

 

 

Golly, we sure do ship a lot. Hopefully you're not getting tired of these, because today's update is chock-full of goodness for our friends on iOS.

What's new

  • Call transfers got a big overhaul. Now you can select -any- number in your workspace and even see their names and symbols. ezgif-4-b8218ca1c3e7.gif

  • We integrated with Siri so you can use commands like "Hey Siri, call Jordan with OpenPhone." I can't wait to hear from you.

  • Long-press any OpenPhone notification to see some handy quick actions. Fewer steps mean faster responses.

    RPReplay_Final1631647865.gif

  • Visiting the Activity tab now clears the red dot from your OpenPhone icon. Don't worry—blue 'unread' dots won't clear until you actually tap in.

  • Now you can have recent calls from OpenPhone appear alongside regular calls in the "Recents" tab of your "Phone" app. Check settings for that.

  • You can enable or disable international calls and automatic call recording directly from your phone number settings.

    new_phone_number_settings.jpeg

  • Long-press any phone number in any app to find the new "OpenPhone 📞" option. That's right—you can now make OpenPhone calls from anywhere!

Bug fixes

  • We stopped adding a string of random characters to your copied-and-pasted links. That was my idea. Sorry.

New on web/desktop: Major update to call transfers 📲

 

New

 

 

Hey again folks! Here's an update specifically for teams who transfer a lot of calls (trust us, you're gonna love it).

What's new

Call transfers have been completely overhauled in the latest version of OpenPhone. Rebuilt from the ground up, the entire process has been made simpler, more contextual, and way more reliable.

Here's a quick preview of what to expect:

CleanShot 2021-08-31 at 17.45.50.gif

Now you're able to quickly transfer a call to someone else in your shared inbox, a different shared inbox entirely, or even one specific teammate—all without skipping a beat.

We've also made another handy change: warning you if the recipient of your call transfer is unavailable. This should help ensure all your transferred calls actually get answered:

CleanShot 2021-08-31 at 18.24.54.png

We're super happy to roll this out and hope you're excited to try it.

It's available now on desktop and web, so let us know what you think.

We're hiring

Like what we're building? Come join the team! We're growing fast and hiring across the board, so check out our Careers page (and share it with your friends 😉).

Want to try all this out? Refresh OpenPhone's web app and download the latest desktop update.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

New on web/desktop: More ways to delete call recordings, some useful bug fixes 🐜

 

New

 

 

Quick update from your friends here at OpenPhone. We've made a few bugfixes and improvements we thought you might like:

What's new

  • Workspace admins can now delete call recordings directly from the web and desktop apps. This is particularly helpful if someone shares anything sensitive while on a call. Your recording will be gone for everyone and can't be undone, so use this option wisely!

CleanShot 2021-08-06 at 12.10.38@2x.png

Bug fixes

  • Tags would sometimes overlap in the contact panel of the web app. We padded things out and gave them some breathing room.

  • Team members can no longer invite new users to join your workspace as admins.

We're hiring

Like what we're building? Come join the team! We're growing fast and hiring across the board, so check out our Careers page (and share it with your friends 😉).

Want to try all this out? Refresh OpenPhone's web app and download the latest desktop update.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

OpenPhone Update – July 2021

 

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Another month, another list of updates from your favorite business phone.

Our team really kicked things into overdrive this summer and there are a ton of improvements we can’t wait to announce. So keep an eye out: you’re going to see posts like these more regularly in the future.

But let’s start with July. Here are all the great new things you can get your hands on today.

Our referral program is live 💸

One of my favourite questions to ask new customers is, “How did you hear about OpenPhone?” Because more often than not, they were referred by a friend or colleague 🫂.

We can’t thank you enough for the support, but we can reward you for it:

Beginning today, you’ll get $20 in credit for everyone you successfully refer to OpenPhone. And they’ll get $20 in credit too! The rare win/win/win—it’s a beautiful thing.

referrals_final.png

Here’s everything you need to know:

  • Visit your account settings page to copy your unique referral link.

  • Share it with anyone who asks for business phone recommendations, or spread it far and wide to communities and followers who might be a good fit for OpenPhone.

  • Anyone who signs up through your referral code will get $20 in credit after their 7-day trial.

  • Once they make their first payment, you’ll get $20 in credit too.

  • Credit can be applied to your OpenPhone bill, or towards international calling/texting and SMS automations in Zapier.

  • There are no caps on the amount of credit you can earn. Some of you more enterprising individuals are going to have a field day with this, and we salute you.

Happy referring!

Export your call and message logs 📊 (Premium)

Depending on your line of work, keeping diligent track of calls and texts can be crucial. It might be for detailed record-keeping, compliance reasons, or importing into another app.

Either way, we’re happy to make that easier for you.

Now you can export all your call and message logs directly from OpenPhone’s Analytics page. And we’re not just giving you the basics, either. Every CSV export contains twenty-four data points per activity to help you slice, dice, and analyze your phone activity.

Enjoy!

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Share a phone number with up to 100 members 🎉 (Premium)

Shared numbers are one of the best things about OpenPhone. But until today, only 10 of your teammates could share a number at once. Not anymore. We’ve upped the share limit to 100 for those of you on our Premium plan.

That’s right, 100 people can now make calls and send texts through a shared phone number. “But wait,” I hear you asking. “…will all 100 peoples’ devices ring if we get a call?”

Nope—that still maxes out at 10. But if your first 10 teammates don’t pick up, we’ll keep ringing new batches of 10 until somebody does (or we run out and send the call to voicemail).

Round-robin calling is here 📲 (Premium)

Want more control over how your team gets calls?

OpenPhone can now ring teammates on shared phone numbers in batches, instead of all at once. Using the new round-robin option in your phone number settings, you can now decide how many available teammates we should ring at one time.

Teammates will be randomly assigned to batches for now, but we’re planning to add more control over that soon.

Roundrobin.png

Delighters ✨

No update is complete without a few small details to make you happier.

We're hiring

Like what we're building? Come join the team! We're growing fast and hiring across the board, so check out our Careers page (and share it with your friends 😉).


Want to try all this out? Upgrade to Premium and update your web, desktop, and iOS apps.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

New in iOS 3.2.2 - sort by last name, delete call recordings, and more!

 

New

 

 

Hello again from your friends at OpenPhone! Today's release is jam-packed with fixes and improvements, so you'll want to give this a read:

What's new

  • A “sort by last name” option was added to settings! Sorry, Aaron; your reign of terror is over.
  • Delete a call recording by long-pressing and selecting the aptly named “delete recording” button. Because some calls just aren't worth revisiting.
  • Now you can visit a contact’s details page to see where—and with whom—they’ve been shared. We're all about visibility and context here.
  • "Edit" and "delete" options were added to the long-press menu for messages in internal threads. Nobody needs to know…
  • Did you forget which email you use with your OpenPhone account? Well, now you can find it on your profile page.

Bug fixes

  • Removed the bird and bee emojis as randomized substitutes for numbers without an emoji assigned. We’re not ready to have that talk with you yet.
  • Were you told “the operation couldn’t be completed” when trying to record an outgoing voicemail message? That's been fixed, so go complete that operation!
  • OpenPhone would sometimes freeze immediately after opening. We’ve given it some coaching and it's much more confident now.
  • Comment reactions now get added to the message you actually selected—not the top-level comment it falls under.
  • We stopped adding random area codes to 7-digit numbers. Sorry for being creative…
  • Solved an issue where the input and navigation bars became hidden after tapping through a notification.
  • Changes to contact templates now sync properly across your devices.
  • Scrolling through contacts using the alphabet scroll bar now (actually) works.

This update will start rolling out today, so keep a lookout!

Update the iOS app ⤴️

Introducing OpenPhone for Teams & HubSpot Integration 💥

 

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When we started OpenPhone three years ago we saw a future where the phone is much more collaborative, integrated, and open. A phone number is such a powerful communication channel, yet the software powering it is stuck in the past. We thought we could do better.

And this brings us to today…

Say hello to OpenPhone for Teams.

Check out our launch video to see what it is in 49 seconds 🎥 YouTube (1).png

Here’s what’s inside:

Collaborate in internal threads

Work with your teammates behind the scenes to collaborate on incoming issues and queries, right in the context of the conversation. The customer never sees internal comments, don’t worry!

Internal threads on OP.png

Mention your teammates

Notify the right people, get input from your team, and get things done faster. You can mention both individual folks and everyone who has access to the phone number.

Mention teammates.png

React with emoji

Throw a quick 👍 or 🙏 (or anything you feel like, really) on a message. Who said business phones need to be boring?

Emoji reactions.png

Connect OpenPhone to HubSpot

Maintain a single source of truth by logging OpenPhone calls, messages, recordings, and voicemail to the relevant HubSpot records. No more wondering when was the last time you were in touch with a prospect (or what activities contribute to revenue most) 💰

HubSpot integration is a part of the Premium OpenPhone plan. You can upgrade to it right here in the “Billing” section of the admin dashboard. If you’d like to learn more about what’s possible, check out this video or contact our Sales team.

HubSpot_Launch_Image.png

Live on Product Hunt

We’re also live on Product Hunt today and would love your support there ⤴️. Our team will be hanging out there answering questions so come on over.

We’re hiring

It’s a very special time to join our team.

We recently raised our Series A, are hiring across the board, and are looking for passionate and kind individuals who want to help businesses grow through better communication. Does this sound exciting? Please apply – we’re excited to meet you!

New on the web/desktop: Merge contacts, improved search, and major spring cleaning 🧹

 

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Spring is finally here, so we decided to spend some time sprucing things up as well as improving our products for speed and reliability.

We’ve entirely overhauled our web/desktop and iOS apps to be able to scale with you. You’ll notice that your OpenPhone inbox is much snappier now and there’s no more waiting around for things to load.

Here’s all the new stuff this month.

Merge contacts (no more duplicates!) 🔗

If you’ve ever created a new contact just to realize later on that you’ve already added them, you know how annoying this can be. Well, no more. OpenPhone now allows you to intelligently merge multiple contacts into one. This means that if you have notes and other information spread out across multiple records, it will be available in one contact record.

OP Merge Contacts.png

Improved search 🔍

We wanted to make it fast and easy for you to surface any piece of information from your conversations. So we did just that.

  • Need to search for content in a specific inbox or phone number? Go right ahead.
  • Want to find something inside a conversation with a specific contact? We’ve got you covered.
  • Looking for contacts by company and role? Easy!
  • Love keyboard shortcuts? Just type ‘Command + /’ and search all you want.

Improved search.png

Admin improvements 💪

If you’re an admin for your organization, you’re going to love these:

  • You can now change the role of any team member in your workspace yourself. No need to contact our Support team anymore (although we’re always happy to help!)
  • The admin panel now supports search – making it way easier to find specific numbers or team members

OP Admin_improvements.png

Simplified pricing for additional phone numbers 🎁

We heard you loud and clear – our pricing for additional phone numbers was confusing. We’ve gone ahead and simplified it to make OpenPhone even more affordable.

Up until now, we gave each user access to 1 phone number, whether it was shared or private. Any additional number assignment was $5 per user per month.

Going forward, you will only be charged $5 per number that exceeds your total user count. So if you’re a team of 5, you can share access to all 5 phone numbers at no extra charge!

This also means that if you’re an OpenPhone admin and want to see the conversations your team members are having with customers, you can join as many numbers in your workspace as you’d like, for free. Plus, you can mute the numbers you join so you’re not bombarded by calls and notifications 🙏

Delighters ✨

No update is complete without a few small details to make you happier.

  • You can now add a photo for every contact on OpenPhone. Say cheese!
  • If you ever wanted to rearrange your contacts’ custom properties to make sure the order is on point, you can now go right ahead
  • The command menu is now much richer. Press ‘Command + K’ and give it a try!

Things you can do with OpenPhone ⚡️

We often get questions about what’s possible with OpenPhone. To that end, we’ve put together a series of product feature pages to inform and inspire. Check them out on our website here.


Want to try all this out? Update your web, desktop, and iOS apps.

Don’t have OpenPhone yet? Sign up for a free trial ⤴️

New in iOS 3.1.0 - speed, new conversation UI, lots of bug fixes 🎁

 

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Hey all! This update is packed with improvements to the user experience and performance of the app.

What's new

  • We noticed that for those of you with a lot of conversations, the app was getting slow and screens were taking a while to load. Well, no more. This update will make your inbox blazing fast. Don't take our word for it - give it a try and let us know what you think!
  • We've completely rebuilt the conversation screen. You'll see it has a slick new design, has been optimized for speed, and is ready for some of the new features we're working on (stay tuned!)

New iOS UI.png

Bug fixes

  • Fixed the issue with voicemail upload where it wasn't converted to MP3 properly.
  • Fixed the issue where the audio output would switch from Bluetooth to the internal microphone on incoming calls.
  • Fixed the issue where in some cases you were seeing your own name on the calling screen (as opposed to the contact the number belongs to). Oops! Thanks for flagging this.
  • Some of you reported inconsistency between the way the number of notifications is displayed on iOS and our web / desktop apps. Shouldn't be the case anymore!
  • Fixed the issue with contacts sync not working properly between iOS and the web / desktop apps. If any of you had issues keeping your contacts in sync, let us know how this update goes.
  • Fixed the issue with the speakerphone button not working on Apple iPad Mini and iPad Pro.

Update your app today to get all the goodies!

Update the iOS app ⤴️

New: OpenPhone Zapier integration ⚡️⚡️

 

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It's finally here. We're thrilled to launch our Zapier integration.

Since the very beginning, we wanted to open up the phone (see what I did there?) and make it very easy to connect it to other tools you use. Zapier is a big first step in that direction. Through Zapier, you can connect OpenPhone to 3,000+ applications.

What's possible

  • Save new Pipedrive (or any other CRM) leads as contacts in OpenPhone
  • Log OpenPhone call recordings in Airtable (Google Sheets, etc.)
  • Save new Livestorm webinar registrants as contacts in OpenPhone and send them a text message
  • And much more…

We're actually using one of these for the upcoming Zapier webinar we're hosting.

Livestorm to SMS.png

We've prepared many more examples and templates you can start using here: https://www.openphone.co/blog/openphone-zapier-integration/

Pricing

The Zapier integration is a part of all OpenPhone plans. All triggers are included for free. If you're interested in sending automated messages via Zapier, there will be an additional charge of $0.01/per message sent.

Get started with OpenPhone & Zapier

Already a Zapier user? Go to our Zapier listing and connect OpenPhone to other apps you use.

If you don't have a Zapier account yet or want to see a step-by-step guide, check it out here.

Join our live demo

On Tuesday, March 9th we'll be hosting a live demo to show you the integration in-depth, share more examples of ways you can connect OpenPhone to other apps, and answer your questions. We've got a special guest joining from Zapier team so you don't want to miss this 🙂

Sign up for the live demo ⤴️

Can't make it? Register anyway and we'll send you the recording!

Thank you!

Huge thank you to everyone who has been using our integration in beta. Y'all have provided us with very valuable feedback and we're excited to keep improving.

How are you using OP & Zapier? Share your workflows with us on Twitter and we'll feature the best ones on our blog.

New in iOS 3.0.6 - lots of UX improvements and polish 💅

 

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Hey folks! We've got lots of user experience improvements inside for you.

Let's dig in:

  • We've made some changes to typography and iconography to make the look & feel more polished
  • We've reduced the height for some cell rows. This way, you can see more information on the screen and spend less time scrolling
  • We've changed the positioning of the "unread dot" in the navbar from top right to top left. This way, you can easily tell whether you're on "Do not Disturb" or not and how many unread conversations you have.
  • We found it annoying that the most recent message was never grouped with others. No more!
  • In some cases, the OpenPhone badge notification would show that there are unread conversations, even though they've been all read. Fixed.
  • Sharing contacts externally was not working. Sorry! Fixed now. Thanks for noticing, Jeff!
  • Made changes to deeplinking, allowing you to dial phone numbers directly on OpenPhone. So if you have a product and want to allow your users to place calls via OpenPhone, it's as easy as adding 1 line of code now. Learn more here.

Want to get all the goodies?

Update your iOS app here ⤴️