OpenPhone updates
OpenPhone updates

Call transfer, advanced phone menu, muting and more 😎





Our team has been working hard on many exciting updates to kick-off 2021.

Here's what's new:

Call transfer and advanced phone menu πŸ”

Ever pick up a call and realize it's for someone else on your team? You can now forward an incoming call to the best person. Call transfer is live on the web/desktop and iOS, and coming soon to Android.

Call transfer on the web OP.png

Even better - route calls to a certain member of a shared phone number through the phone menu. Check out all advanced phone menu options we're rolling out here.

Advanced IVR.png

Call transfer and advanced phone menu are Premium features. Want to check them out? Change your plan here. ⚑️

Muting πŸ”•

Do you have multiple OpenPhone numbers but only really need to answer calls or texts on one? No problem! You can now mute the numbers you don't need to receive notifications for.

Learn more about muting here. Enjoy some extra peace and quiet!

How to mute on OP.gif

Reject an incoming call with a text message ✌️

Have you ever received a call while on another call? Or were too busy to answer? Whatever the reason, you can now reject an incoming call with a text message. It takes 2 seconds and is much more polite!

Best part? If you've set your OpenPhone status, we generate a text message that's tailored to what you're up to.

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Android app improvements πŸ—

We've heard you loud and clear. Our Android app needs work. This is why we're starting 2021 with fundamental improvements to the app infrastructure. Today's update is a big step in that direction.

Here's what's inside:

  • Reliable push notifications for calls, messages, and all activity.
  • Calls that ring reliably. If you've ever had issues receiving calls - sorry! No more.
  • Ability to multitask while on OpenPhone call without losing audio (or having the call drop).

Update your Android app today ‴️

Huge thanks to those of you who've shared your feedback with us. Keep it coming and we'll keep the improvements coming! πŸ™

Delighters ✨

No release goes out without some little (yet important) details.

  • You can now order or reorder custom properties on contacts. Just drag and drop them on the web/desktop. If you're OCD like me, this is a big improvement πŸ™‚
  • We consider URLs as custom properties now which means that if you're importing contacts into OpenPhone that have multiple URLs, they'll be mapped properly. Thanks to Amit for the suggestion!

We're hiring πŸš€

It's an exciting time at OpenPhone as we're hiring on all teams (and establishing many teams we don't have yet), so if you or someone you know is looking for a challenge, apply here. We'd love to hear from you.